Shipping policy

Each piece is made to order and crafted with care. Please allow 5–7 business days for your order to be created and prepared for shipment. Once shipped, you’ll receive a confirmation email with tracking information so you can follow your package on its way to you.

We currently ship within the U.S. only. Shipping rates are calculated at checkout.

Pneuma is not responsible for delays due to postal service issues, weather, or incorrect addresses provided at checkout. Please double-check your shipping information before placing your order.

If your package is marked as delivered but can’t be found, we recommend checking with neighbors or your local post office first. Unfortunately, once a package is in the carrier’s hands, it’s out of ours—but we’ll always do what we can to support you in tracking it down.

If you have any concerns about your order, don’t hesitate to reach out. We’re here to help.